Return policy

Return Policy

At TOOLERPRO, we are committed to ensuring your satisfaction with every purchase. If for any reason you are not completely satisfied with your order, you may be eligible to return the item(s) in accordance with the following policy.

1. Return Eligibility

To qualify for a return, the following conditions must be met:

The return request must be submitted within 30 days of the delivery date.
Items must be unused, unmodified, and in their original packaging.
A valid proof of purchase (e.g., order number or receipt) is required.
The item must not be a final sale, customized, or non-returnable product (see Section 5).

Returns that do not meet these criteria may be rejected.

2. How to Initiate a Return

To start the return process:

Contact our Customer Service team at business@toolerpro.com.com with your order number, reason for return, and any relevant photos (if applicable).
Our team will provide you with a Return Authorization Number (RMA) and instructions for shipping the item back.
Ship the item using a trackable shipping service to the return address provided.

Note: Return shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part.

3. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved, a refund will be processed to your original payment method within 5–10 business days.
Shipping fees are non-refundable, except in cases of defective or incorrect products.

4. Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order separately.

5. Non-Returnable Items

The following items are non-returnable:

Customized or special-order products
Opened or used items that cannot be resold
Clearance or final sale items
Gift cards and downloadable digital content

If a non-returnable item arrives damaged or defective, please contact us immediately.

6. Damaged or Defective Items

If you receive a product that is damaged, defective, or incorrect, please contact us within 7 days of delivery. We may request photos for verification and will offer a replacement, repair, or full refund at no additional cost to you.

7. Return Address

Returns must be sent to the address provided in your return authorization. Unauthorized returns may be refused.