Shipping policy

Shipping Policy

Effective Date: [Insert Date]

At TOOLERPRO, we are committed to delivering your tools quickly, securely, and affordably. This Shipping Policy explains how and when your orders are processed, shipped, and delivered.

1. Shipping Regions

We currently ship to the following regions:

• Domestic: [Hong Kang]

• International: [FLAT 2401-16 WING SHING IND
  BLDG 26 NG FONG ST SAN PO
  KONG
  HONG KONG]

If your country is not listed at checkout, please contact our support team for assistance.

2. Order Processing Time

• Orders are typically processed within 1–3 business days (Monday–Friday, excluding holidays) after payment is confirmed.

• Orders placed after 12:00 PM (local time) may be processed the next business day.

• You will receive a confirmation email once your order has been shipped.

3. Shipping Methods & Delivery Times

We offer the following shipping options:

Delivery times are estimates only and may vary due to location, carrier delays, customs clearance, or other unforeseen factors.

4. Shipping Fees

Shipping fees are calculated at checkout based on weight, dimensions, destination, and selected service. Promotional or free shipping offers may apply under specific conditions (e.g., orders over $99).

5. Tracking Your Order

Once your order has shipped, you will receive a tracking number via email. You can use this number to track your package through the carrier’s website.

6. Customs, Duties & Taxes

For international orders:

• Customers are responsible for any applicable customs duties, import taxes, or fees imposed by local authorities.

• We are not responsible for delays or holds caused by customs processing.

7. Delivery Issues

Please ensure all shipping information is accurate at the time of checkout. We are not responsible for:

• Delays caused by incorrect or incomplete addresses

• Lost or stolen packages marked as “Delivered” by the carrier

• Delivery delays due to weather, strikes, customs, or force majeure

If you experience a delivery issue, contact us at business@toolerpro.com and we will assist you in resolving the problem.

8. Undeliverable or Returned Packages

If a package is returned to us due to an incorrect address, refusal, or failure to collect, the customer will be responsible for additional shipping charges to re-send the item.

9. Questions or Assistance

If you have any questions regarding your order or this Shipping Policy, please contact us at:

Email: business@toolerpro.com
Phone: +856 56040640
Address:TOOLERPRO,FanXi Limited
FLAT 2401-16 WING SHING IND
BLDG 26 NG FONG ST SAN PO
KONG
HONG KONG

We’re here to ensure your tools arrive safely and on time.